Delivery

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We sell products around the world. Please be aware that customs duties for deliveries outside the European Union are not included and have to be paid to the courier upon delivery of your product.

 

We dispatch all orders within 2-5 days (Monday – Friday) with the exception of sale and peak periods where this may take longer.

Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact info@lilij.it, if you have any further questions or concerns regarding the shipment of your order. 

 

 If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. 

Unfortunately we are unable to change a delivery address once the order has been dispatched. If you change the delivery address, there will be an additional charge, which you will have to pay to the courier company directly upon delivery.

 

If the parcel is damaged when it arrives, please contact us within 24 hours and we will contact the courier Company.

 

Returns

 

We accept returns and exchanges of products when, for instance, you do not like the product you ordered or you have chosen the wrong size, and you wish to return it. Under these circumstances you are responsible for the return shipping costs. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note that swimwear and underwear cannot be returned. The money will not be refunded for these returned items.

At the date of receiving your package, you have 14 days to return it.

We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

If, however, LiliJ Petit has made a mistake regarding your order we will assume the shipping costs. If this is the case, please contact us as soon as possible at info@lilij.it.

 

Please note that LiliJ Petit cannot be held responsible for articles that are lost or damaged during transport.

Please send the package to the following address:

LILIJ PETIT, Via Martiri di Belfiore 6, 20900 MONZA, Italy.

 

 

Payment

 

Please note that all our prices are in euros. The prices of the products are specified on our online store and LiliJ Petit reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs and Customs duties are not included in the price.

The payment methods we accept are: Visa, Mastercard and Paypal.

Our payment method is SSL SECURE SHOPPING. The security system guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.

 

Can I change or cancel my order after placing it?

 

Orders are shipped on the same day. To change or cancel an order, please contact us immediately via info@lilij.it or contact us at +39 3928817614 within two hours since the order was placed. Anyway we can not assure you that the change or cancellation can be effective. Please, note that in sale and peak period our response can be delayed.

 

How will I know if my order is being processed?

 

All products are subject to availability. If they are not available at the warehouse we will contact you as soon as possible.
If the products are available, you will receive an automatically generated e-mail providing information on the preparation status of your order.

 

All products are subject to availability. If they are not available at the warehouse we will contact you as soon as possible.
If the products are available, you will receive an automatically generated e-mail providing information on the preparation status of your order.

 

How can I get in touch with LiliJ Petit’ Customer Service?

 

You can  contact our Customer Service by e-mail (info@lilij.it), Whatsapp (+39 3928817614), WeChat (waxed_e2h2mzfuahg912) and instagram between 09.00 AM to 05.00 PM CET.